Cancellation Policy

Since is not offering physical product on the website, we do not issue any cancellation or refunds once the player is registered in the online gambling site. As a customer you are responsible for understanding this upon registering any of the gambling sites advertised on Please note that our bonuses are offered on behalf of our respected partners and are not an issue for a refund or chargeback by our website

However, we realize that exceptional circumstance can take place with regard to the character of the service we supply on So we offer a mediatory service between players and gambling operators offered by our site called "Complaint Process".

Our "Complaint Process" Terms of Use:

  • Complaint Service is a mediatory service between players and gambling operators offered by our site. Our website could not be held liable for the outcome of any of the complaints cases, submitted through Complaint Service.
  • Only registered members of AskGamblers are allowed to use the Complaint Service.
  • reserves the right to reject and/or to close as Resolved any complaint case which is missing information considered as crucial, such as registered username and email at the casino.
  • The information exchanged during the complaint process between player, and gambling site representatives is strictly confidential and is not disclosed to third parties.
  • The only communication channel, allowed for discussion and exchange of information concerning Complaint Process is via email. Our website do not discuss complaint cases over Skype, Live Chat or any other communication means.
  • Our site consider and judge all complaints cases based only on the facts and evidence presented by both parties during the Complaint Process.
  • The above rules could be changed without prior notice at any time and become effective immediately.

Our Support Team is always eager to assist you and deliver highly professional support in a timely manner. Contact Us

Last Update: 26/10/2016

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